MAKE COMPLEX TECHNOLOGY DECISIONS WITH CONFIDENCE.
Many organisations are thinking about using technology to modernise or simply keep up with the pace of change and regulation. Large change projects are inherently complex, attract a high failure rate and if left unchecked can threaten the entire organisation. Get in touch if you are interested in the below services to help you confidently navigate technology decisions and avoid wasted investment.
How do I recover a broken project?
With experience in correcting major projects in the Lloyd's of London insurance market and a strong software development background, the rescue service helps executives facing the following challenges:
projects running over budget with a lack of authenticity or clarity as to the drivers of delay
poor, generic and stale risk articulation with a lack of clarity on specific mitigation actions and responsibilities
suppliers who frequently look to shift the blame, are not prepared to take ownership and appear to have forgotten who the customer is
well-meaning project managers who are unable to furnish you with a strong remediation plan
ambiguity around what success looks like with no measureable benefits owned by the business.
How can I verify my project is on track?
An ongoing partnership with PwC permits an Independent Quality Assurance service offering via their world-class and widely trusted project risk framework.
Get in touch and we will quickly assess how best to help your governance team gain an independent view of:
the true risks facing your programme
whether recovery is viable
what, if any, course corrections can be made for recovery.
Currently sitting on a number of IT governance bodies across the country, we also have direct experience in establishing or refreshing an existing IT oversight committee.
How do I know I'm buying the right software?
Investing in the right software is complicated with a growing range of options and highly motivated sales people.
We can help by:
running the Request For Proposal process, bringing templates and tools to accelerate this time consuming process
evaluating vendors who are looking to implement and configure your chosen solution
rapidly extracting your requirements and performing product market scans, drawing upon our experience to narrow the options
helping to build an architecture to describe your current and target states aligned to organisational strategy
forming an expert view on the maturity of contractual documentation and provide advice on strengthening the level of protection offered.
How effective is my IT team?
Whether you require an independent view on your current IT service performance or you need help in deciding whether to continue with a failing project, we can help.
Performing a large number of reviews each year enables us to provide clear insight into this area which can become muddled with jargon and the true issue shielded. As part of this process we can use your data to better understand:
team performance using data process mining (e.g. are all service desk engineers equally responsive/productive)
compliance of your service providers to their contractual obligations (e.g. are your suppliers circumventing the procurement controls, are they meeting their SLAs)
if you are paying software license fees for software or modules you are not in fact using.
How can I build trust in my organisation's data?
An increasing number of industry leaders understand that poor data quality is hampering their ability to scale the business and automate manual processes. They also understand that this is not an IT issue but a business one. However without a well designed strategy, initiatives in this space tend to focus on data cleansing exercises; often fruitless and miss out on any meaningful change.
We bring direct experience in taking executives through data governance journeys in order that critical data sets and flows are understood semantically and prioritised. From there, the organisation can begin to assign stewards to build trust and move towards confident data-driven decision making.
How can I be confident my project is being properly managed?
Regardless of the chosen methodology, all projects are subject to project management triangle constraints (budget, time and scope) and the need to balance the impact each dimension has on quality. Whilst it is important to manage and explain this core element, this triangle and many other common tools (e.g. regular status reporting, robust project plans) are the bare minimum a project manager should be bringing to the table.
For a project to be truly successful, your project manager should have a rich understanding of the change ahead. They should be equipped with deep empathy with your users and be prepared to make a similar emotional investment as the rest of the team.
By being directly involved and having trusted oversight on hundreds of technology projects, experience brings a sense of what both bad and good look like with a clear view on how to address the former and build upon the latter. Our key project management difference is providing:
Managing risk is a core project management skill but often the risk register will be drafted and discarded, instead of being the document which maps out and prioritises action.
Projects must ensure sponsors retain control by factoring in decision points that align to critical project success points. Traditional checkpoints tend to occur once the cost is incurred or issues have already progressed leaving governance groups to deal with them after the fact rather than ahead of time where they could apply influence.
Poor benefit articulation lacks specificity and aims to placate decision makers with promise of efficiency or transparency. Each benefit statement should have a business owner, a clear and understandable measure of success plus a baseline taken prior to any change taking place.
Plain English communication
Project managers that excel tend to have a deep technical background allowing translation of technical complexity to senior stakeholders whilst being able to hold more technical resources to account.
WHEN EXPERIENCE COUNTS
Ollie Barton-Jones has over 20 years' experience in correcting major change programmes, writing software, and delivering great outcomes for his clients.
The bulk of his career was spent in the London and Bermuda insurance markets helping executives drive efficiency in a highly regulated, fast-paced and competetive environment.
In New Zealand he delivers high quality engagements nationally across a broad range of industries.